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Accessibility statement


Information about our website accessibility policies and procedures.

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This website was re-launched in November 2018.

How accessible the site is

We know some parts of this website aren't fully accessible:

  • the Prevent elearning system will not work on some systems
  • document attachments may not be accessible

What to do if you have problems or queries

If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

PDFs: these may not all be correctly marked up

Issues with interactive tools and transactions

Prevent elearning system: this is 3rd party software which uses Flash. 

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.

Page content is checked every time it is updated.

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