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Accessibility statement


Information about our website accessibility policies and procedures.

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This website was re-launched in November 2018.

How accessible the site is

We know some parts of this website aren't fully accessible.

What to do if you have problems or queries

If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non compliance with the accessibility regulations

  • Absolute positioning: some elements fail success criterion 1.4.4
  • Icon fonts: these may fail success criterion 1.1.1
  • Aria references: some are missing from code which fails success criteria 1.3.1, 3.3.2 and 4.1.2
  • Navigation content: some elements are too small to use accurately, failing success criteria 1.3.1, 1.4.5, 3.2.4, 1.4.4
  • CSS for headings: this fails success criterion 1.3.1
  • Text alternative: CSS images need text alternatives, failing success criterion 1.1.1
  • Extra title text: fails success criterion 2.4.4
  • Custom control: links need to include an href or fail success criterion 4.1.2
  • Skip navigation: location of skips may need to be updated to pass success criterion 2.4.1

Prevent elearning system: this is old 3rd party software which uses Flash and frames, and we are unable to change the code.

  • Frames: frames should always have titles, or fail success criteria 2.4.1, 4.1.2 and 1.4.4
  • Headings: the system has no headings, failing success criterion 1.3.1
  • Landmark regions: the system fails success criteria 1.3.1 and 3.3.2

There may also be potential issues with success criteria 1.1.1, 1.2.2, 1.2.3, 1.2.5, 1.3.2, 1.4.2, 1.4.8, 2.1.1, 2.1.2, 2.1.3, 2.2.1, 2.2.2, 2.4.3, 2.4.4, 2.4.7, 2.4.9, 3.1.1, 3.1.2, 3.2.2, 3.3.1 and 3.3.3.

Content that's not within the scope of the accessibility regulations

PDFs and other documents: our older PDFs and Word documents don't meet success criterion 4.1.2. The regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. We intend to work towards document accessibility as the old versions are replaced.

How we test the site

We re-assess a website or system for accessibility whenever it undergoes a major modification.

Page content is checked every time it is updated.

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